Fort Mason Foundation
Box Office Sales Representative (On-Call)
Reporting to the Box Office Manager, the Box Office Sales Representative is the primary contact for the diverse patron base purchasing tickets and attending the Cowell Theater, as well as other Fort Mason events. Working primarily evenings and/or weekends, the position requires a high level of customer service and public relations in a fast-paced environment.
Duties & Responsibilities
- Open and close Box Office on day of event
- Act as the main customer service representative for the Box Office
- Process telephone, fax, and walk-up ticket orders using Theatre Manager ticketing software
- Maintain a high degree of professionalism when interacting with customers at all points of sale
- Assist patrons with information about the performances, box office policies, and amenities, including directions to the theater
- Check messages and return telephone calls in a timely manner and update the Box Office telephone system as needed
- Reconcile cash, credit card, and check revenue and prepare daily deposit reports for ticket sales
- Generate and reconcile reports as needed by client and/or Fort Mason Foundation
- Able to work independently and without direct supervision
- Maintain a professional and organized workspace in the Box Office
Qualifications
- Box office and/or customer service experience preferred
- Excellent communication, interpersonal, and organizational skills
- Ability to make decisions during high-pressure situations
- Ability to pay attention to detail
- Two years experience working with Microsoft Word, Excel, and Outlook
- Strong accounting/mathematic skills
Physical Demands
Must be able to work in fast-paced box office and sustain posture in a seated position for prolonged periods of time
Compensation
$13.00/hour
This is a part-time, on-call non-exempt position.
Interested and qualified candidates, please send resumes, with cover letter, in confidence to cowell@fortmason.org. Please include the words “Box Office” in the subject line of your message.
Fort Mason Foundation is an equal opportunity employer.
NO CALLS PLEASE.
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